Hokkaido-Sapporo Tourist Information Center

At HOKKAIDO-SAPPORO “FOOD & TOURISM” INFORMATION CENTER in the west concourse of JR Sapporo Station, staff who speak Japanese, English, Chinese and Korean are standing by with a wealth of information for every time of year, from seasonal flowers to skiing, as well as a host of other services to help you make the most of your trip, such as Wi-Fi rental, currency exchange and a charging station. It’s the perfect place to get you started off in Sapporo on the right foot!

As a part of measures to prevent the spread of novel coronavirus,opening hours will be changed

At HOKKAIDO-SAPPORO “FOOD & TOURISM” INFORMATION CENTER in the west concourse of JR Sapporo Station, staff who speak Japanese, English, Chinese and Korean are standing by with a wealth of information for every time of year, from seasonal flowers to skiing, as well as a host of other services to help you make the most of your trip, such as Wi-Fi rental, currency exchange and a charging station. It’s the perfect place to get you started off in Sapporo on the right foot!

Facility Overview

Address: JR Sapporo West Concourse North Exit, Kita 6-jo Nishi 4-chome, Kita-ku, Sapporo
Hours: 8:30 am – 8:00 pm (excluding New Year’s holidays)
Closed: None
Languages supported: Japanese, English, Chinese and Korean

Facility Information

①Tourist Information Counter
 Staff speak Japanese, English, Chinese and Korean
 Transportation, dining, package tours, etc. information
 Same-day hotel availability
 Discount ticket and other tickets sales
 Mobal SIM Card Pick Up
②Tourism Pamphlets
③Currency Exchange Machine
④Overseas Card-Compatible ATM
⑤Sightseeing Volunteers
⑥Hokkaido Universal Tourism Center, Sapporo
 Wheelchair and stroller rental
⑦JR Information Desk
 Hokkaido Rail Passes, JR tickets and other train services for overseas tourists
⑧Charging Station
⑨Mobile Battery Share Service (ChargeSPOT) 

Table of Contents

  1. Tourist Information Counter: Sightseeing and Event Information
  2. Tourism Pamphlets: Find Your Sightseeing Destination
  3. Sightseeing Ticket and Package Sales: Travel on a Budget
  4. Information on convenient services
  5. Sightseeing Volunteers: Information on the Station and the Surrounding Area
  6. Hokkaido Universal Tourism Center, Sapporo: Wheelchair and Stroller Rental
  7. JR Information Desk

①Tourist Information Counter: Sightseeing and Event Information

The Sapporo locals working here know their city like no one else. You’ll find the information you need for every season, from spring cherry blossoms to winter ski facility hours.

Languages supported

  • English
  • Chinese
  • Korean
  • Japanese

②Tourism Pamphlets: Find Your Sightseeing Destination

Besides the information you’ll find at the counter, this area is stocked with 1000 pamphlets containing information on all 179 of Hokkaido’s municipalities as well as destinations, dining, hotels and other reliable recommendations from the Sapporo Tourist Association. You’ll also find discount coupons, so don’t forget to stop by and pick up a pamphlet before you head out!
This is also where we post information on individual localities, events and other sightseeing opportunities, so if you happen to see something you’d like help incorporating into your travel plans, be sure to inquire about it at the counter!

Sightseeing Ticket and Package Sales: Travel on a Budget

  • Regular sightseeing tour bus reservations (Hokkaido Chuo Bus)
  • Jozankei hot spring day trip package (Jotetsu Bus) sales
    Adults: ¥2,200, Children ¥1,100
  • Sapporo Select (sightseeing tour tickets) sales
  • Photography book and postcard sales
  • Snow festival merchandise and event ticket sales

Information on convenient services

③Currency Exchange Machine

Machines available to exchange international currencies into Japanese yen.
Currencies from 12 countries supported: US dollar, Euro, UK pound, Chinese Renminbi, South Korean won, Taiwan dollar, Thai baht, Singapore dollar, Australian dollar, Malaysian ringgit, Indonesian rupiah

④ATM

The ATM here supports withdrawal of yen using cards issued overseas.
Cards supported: Visa, Mastercard, JCB, Discover, Diners Club, Ginren Card, etc.

⑤Sightseeing Volunteers: Information on the Station and the Surrounding Area

  • Get information from Sapporo volunteers
  • Accompanied guidance within and around JR Sapporo Station

⑥Hokkaido Universal Tourism Center, Sapporo: Wheelchair and Stroller Rental

Information on barrier-free sightseeing facility access

Wheelchair and stroller rentals
1 day: ¥500, 2 days: ¥1,500,
3 days: ¥2,500, 4 days: ¥3,500
*¥1,000 per additional day after 5 days.
official website

⑦JR Information Desk

  • Hokkaido Rail Passes, JR tickets and other train services for overseas tourists