Emergency Inquiries

This is a call center that can accommodate foreign languages. If you have a problem during your travels, please contact the following.

Sapporo Citizen Contact Center

Available Languages: Japanese, English, Chinese, Korean

This is a call center that can accommodate foreign languages. If you have a problem during your travels, please contact the following.
011-222-4894
Fax011-221-4894
※When sending an inquiry/request by fax, please do not forget to write the sending fax number.
E-mailinfo4894@city.sapporo.jp
Business Hours8:00–21:00
HolidaysOpen all year

Injury, sudden illness, fires

When you need an ambulance or fire truck in case of illness, injury or fire, please call 119.
*You can call 119 anywhere in Japan, 24 hours a day. Calls are toll free.

Information to convey on the phone


1. What has happened (incident, accident, sudden illness, fire, etc.)
2. Where you are (address, landmarks, etc.)
3. Name and phone number


Hospitals and Hotline Catering to Foreign Nationals during Nighttime Hours and on Holidays

There are hospitals in Sapporo that accept foreign nationals during nighttime hours and on holidays. Additionally, the Emergency Relief Center Sapporo accepts telephone calls in foreign languages 24 hours a day. Be sure to use these hospitals and hotline if you happen to fall ill during your visit.

Hospital that accepts foreign nationals during nighttime hours and on holidays
Name of HospitalSapporo Higashi Tokushukai Hospital
AddressKita 33-jo Higashi 14-chome, Higashi-ku, Sapporo
Telephone011-722-1110 *Be sure to call in advance before going to the hospital
HoursWeekdays: 17:00 to 9:00 the next day
Saturdays, Sundays, and national holidays: 9:00 to 9:00 the next day
LanguageEnglish, Chinese, Korean, Russian, Spanish, Portuguese, Mongolian, Indonesian, Malaysian, Guarani
NoteIf you can communicate in Japanese, please use the Night-Time Emergency Medical Center (Odori-nishi 19-chome 1, Chuo-ku, Sapporo).

Emergency Relief Center Sapporo is a 24-hour telephone health hotline

Language: English, Chinese, Korean, Thai, Malaysian, Russian

Try the following number if you cannot get through: 011-272-7119

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Traffic accidents and crimes

If you encounter a crime or sense a dangerous situation, please call 110 immediately.

*You can call 110 anywhere in Japan, 24 hours a day. Calls are toll free. For non-emergencies and inquiries, please contact the local police station or the nearest police box.

Information to convey on the phone

1. What has happened (incident, accident, sudden illness, fire, etc.)
2. Time and place
3. Name and phone number


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Natural disasters

If you encounter natural disasters such as earthquakes, remain calm and secure your own safety.If you are in your hotel, please evacuate according to the instructions of the staff.
When you are outdoors, either return to your hotel or go to the nearest evacuation shelter.

Evacuation shelters

・Evacuation shelters are safe places that can be used by anyone.
・In most cases, local elementary and junior-high schools and parks serve as evacuation shelters.
・Food and water is distributed, and you can get information.
・Walk to the evacuation shelters (do not run).

Disaster Pocket Guide

Information useful during a disaster is summarized on a single sheet. It is written in five languages: Japanese, English, Simplified Chinese, Korean and Russian. PDF (approx. 1.6MB)

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Useful links

Winter Life and Disaster Prevention
Hokkaido disaster prevention information
“Living in Sapporo” Handbook (City of Sapporo official website)
Living Information For Residents (City of Sapporo official website)
Sapporo International Communication Plaza Foundation